Frequently Asked Questions
We pride ourselves on giving our clients a total experience when they travel with us, and to that end there are certain things we don’t do... we don’t just take the easy route and simply deliver our clients to the same old ‘honeypots’ that feature in every cycling magazine, and we don’t just follow the same routes, week in, week out!
What we DO strive to do is to give our clients a total experience by constantly revising our routes, villages,climbs and cafe stops, we DO make sure when cycling our clients get to ride on different and exciting routes, using all our guides vast knowledge of the Islands roads and routes. For those looking for multi-sport training we aim to provide the very finest facilities and support. We DO strive to make sure our client’s needs and expectations are met, and in terms of training we don’t only aim for them to return from their break a faster, fitter, or stronger athlete, we aim for them to return as a MORE COMPLETE athlete! We DO also understand that our clients are having a well-earned break from their daily lives, so we offer a social programme to enable them to not just remember the riding when they return home. We have a network of local bars, restaurants and cafes who always offer a warm welcome to our clients. For our clients who like to head out in the evening we even slot in a bit of down time to take in some of the local culture, such as live music and cultural events.
We’ll give you a trip to remember, just let us show you how!
If you are booking one of our organised holidays or camps then the price includes: Half board accommodation (breakfast and evening meal) at either the 4* Zafiro Tropic or 5* Zafiro Palace hotels in Alcudia; free wifi; guided rides; free goody bag containing a Ciclos Major cycling jersey, two bike bottles, cycling food, bars and gels and a wallet.
Bespoke camps and camps organised for specific groups are subject to agreement with the group organiser.
In the Zafiro Tropic each room has: a kitchenette with a microwave, kettle, hob and fridge. There is a separate bathroom with shower, basin and hairdryer. There is a storage area on the ground floor where you must store your bike. The hotel will provide you with a padlock to lock your bike to the rack. Within the hotel complex there are pay to use washing machines and dryers. The hotel has a small supermarket, a small indoor pool and offers a massage service.
In the Zafiro Palace each suite room has a microwave, kettle, coffee machine and a mini bar. There is a bathroom with shower, bath, basin and hairdryer. We have our own dedicated storage area underneath the hotel where you must store your bike. Within the hotel complex there are washing pay to use machines and dryers. The hotel has numerous pools included a heated 26.1m pool, a gym suite and offers a massage service.
Both hotels offer a high degree of luxury as you would expect with spacious, relaxing bar areas with drink, food and snacks available throughout the day.
Evening entertainment is sporadic early in the season, becoming more frequent as the season progresses. The staff across the Zafiro Group are both welcoming and helpful.
Medical/Travel insurance is essential with a good level of cover and is one of the conditions of coming on these holidays. You should also obtain a European Health Insurance Card (EHIC) if you are a UK or EU. The EHIC can be applied for online and takes 7-10 days to arrive after application.
There are numerous insurance companies who provide cover that includes a variety of sports and activities.
We recommend that you take out cover to at least the minimum levels below:
- Cancellation or curtailment – £3000
- Medical emergency, repatriation and associated expenses – £2 million
- Personal accident – £15,000
- Missed departure – £500 (Europe) £1000 (outside Europe)
- Departure delay – £60 (abandonment – £3000)
- Baggage and personal effects – £2000
- Personal money – £500
- Personal liability (third party cover) – £2 million
- Legal expenses – £25,000
If you have not been with us before and you are not certain we always suggest that on the first day you start in a group one lower from what you think you should be in rather than one higher. There is always the opportunity to change groups at lunch time. Please check with the guides if you are unsure.
If our guides think you are not at the right level for the group, they will suggest you move groups. Please understand that this suggestion will be made both for the benefit of you and the group as a whole.
We have 5 or 6 levels of groups, depending on demand as follows (average speeds are for flat rides):
These groups are for fit and fast racing, sportive and Tri riders who want to test their fitness over rides which range from 120 to 180kms in length. Speed is normally around or above 30 km/h on anything other than a full mountain day. Given their length riders in these groups will cover all but the far western extremities of the island over the course of a week’s stay. Mountain rides are a staple diet of this group, although we ensure that a balance of rides over the week means you’ll see all the island has to offer and not burn ‘too many matches’ too soon!
This group is for strong riders looking for a challenging ride, but perhaps at a slightly steadier pace than in our Espresso groups. Covering similar high distances as our lead groups, but at a slightly steadier average of 26-28 km/h, this will still be a meaningful day in the saddle for the more serious rider.
This group is for good club riders looking for a fairly challenging but enjoyable day out on the bike. 100 to 130 kms at an average of approximately 25 kph. Mountains are climbed at your own pace with a lot of encouragement and reward. A guide will always follow the last rider to the top to ensure we all arrive safely.
Café Latte Group
This group rides a similar distance to our Cappuccino riders but at an easier average pace of 22/23 kph and usually there is the option to avoid the big climbs up to or over the mountain.
An easy ride around the local area of up to 40 to 60 kms with one or two café stops. 15 to 18 kph average.
Women Only Groups
If there is demand, we will offer or organise a Women Only rides led by one of our guides.
Most definitely! Depending on the nature of the ride, the level of group and the weather we may have more than one. For all groups apart from the Affogato group, we generally try to meet in the same village/town/peak so that you can replenish your bidons.
Purchases made at these stops is for the account of individual riders.
We will have one support car out on the road with us who will follow one of the groups. They will provide support for all groups during the day. At lunch times they will be available to refill bidons. They will be available to carry jackets etc. but bear in mind they may not be with your group when you need it. We cannot guarantee that the support car will be there all day if they have to provide mechanical or medical assistance. In such cases ride leaders will arrange the local supply of water.
All riders need to ride on the basis of being self-sufficient (carry own spares/pump/water/gels etc.)
Guides will contact the support car on your behalf in the event of a mechanical failure/accident or a rider feeling unwell.
We recommend that you bring or hire a road bike. The possibility to hire e-bikes is now available on the island. If you intend to bring you own e-bike please check the conditions of carriage with your carrier,
Your bike will need to be in in good working order, please pay attention to tyres, gears and chain and that these all run smoothly. Cycling shoes and clipless pedals are strongly recommended.